FTL.conditions
-fix collections/deliveries or other crucial appointments (extra cost threat) have to be advised before confirming the transport special toolbookings,
hired star and specialists, follo uo transoors and similar) – no acditional cost willl be accented without orevious warning
-after arrival, we only guarantee 3hrs waiting/loading/offloading time, every hour over 3hrs will be charged by 30€ (max 350€/24hrs)
-we are not civing away any contact details of our hauliers/ partners – should this information be necessary for loading or any other activity connected to
the transport, you nave to advise betore sending the order.
-we accept only cancellations within 15:00 of the working day before the agreed loading date – unreasonable cancellations after 15:00 without a proof of
real problem will be fined as a cancellation in the day of loading!
-in case of order cancellation in the day of loading we charge 80% of the agreed transport rate
– In case the transport will be postponed in 1 or more days in the day of loading, we charge walting cost as per 2nd point of this conditions
-you should provide us complete information about the transported goods and its value – our insurance covers 8,335DR/1kg – in case your cargo has
higher value, we need the information before loadine.
-we do not accept nigher replacement truck cost then 10% of previously agreed rate – and only in case of delay of 24hrs (it agreed fix
collection/deliver
-we do not transport ADR goods, goods for which is a special licence needed and high value goods (FTL value higher then 100.000€) without previous
agreement – in case we will not be informed before confirming the order, the extra cost connected to the issue will be invoiced to you
-we do not accept any additional cost without a proof / cost for loading equipment & packaging purchased at the loading place must be confirmed by a
signature and written name of the driver – Information about this purchase must be sent within 10 days atter loading, otherwise we can not guarantee
the payment!
-we do not accept any invoices for loading material and packaging materials without being previously agreed with the agent – the need for specific
equipment or pallet change must be explicitly agreed per email!
-we are a freight forwarding agency and all transports are made by our subcontractors, therefore you will receive the CMR with hidden information
about our haulier – should this be a problem for you, inform us immediately.
“you were informed about this matter and we do not accept any delays of our invoices for that reason!
we are not sendine original paperwork per post – scanned Copv onlv!! Should this be a problem, let us know immediatelv!!
-we oniy accedt Dan transier account stote on the Involce, – no extra reductions witnour previous agreement acceprec